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►All
of our
Optician's Choice
sunglasses have
our 7
day "Satisfaction Guarantee."
If you are not
completely satisfied with your purchase please call
us (336-542-2818) within seven days and we will give
you return instructions for you to request a
refund. If you are dissatisfied, we offer the the
following options.
-
Sunglasses may be replaced
-
Sunglasses
may be exchanged for a different style
-
You
can request a full refund less a S&H and
restocking charge ($6.95)
To take advantage
of this liberal return policy the following
conditions must be met:
-
Merchandise
must be returned in new condition and in the
original manufacturer's packaging.
-
All originally
included parts, cleaning cloths, cords and cases
must be returned.
-
Any original
manufacturer's guarantee cards, manuals and
registration forms must be left blank.
-
A Return
Authorization (RA) number must be obtained from
us prior to shipping, and the RA
Number written clearly on the outside of the
shipping carton.
-
Parcels
received without a return authorization number
will be refused and returned to sender.
-
To obtain a
return authorization
number, please call or e-mail your request, including
your order number:
-
We
will give at that time the location to ship your
package.
-
The customer is
responsible for return shipping charges. We
recommend you ask your shipper for Insurance and
a Tracking Number.
SOS Lifetime
Replacement Guarantee
-
Hi-Def
Optics, LLC will, at their sole discretion, either
repair or replace any defective or damaged Survival
Optics Sunglasses®. You will be charged only a
nominal $15.00 fee for Shipping and Handling for
Sunglasses purchased in the United States.
For lenses that
have been scratched by the owner due to negligence
or mistreatment, an extra charge in the
amount of $10.00 per pair of Tinted Polycarbonate
Lenses and $15.00 per pair of Polarized or XLT
Chromacoat Lenses will be assessed.
To take advantage of this Lifetime Replacement
Guarantee the following conditions must be met:
-
Merchandise
must be returned in the original manufacturer's
packaging, along with a copy of your receipt
which includes your order number
-
All originally
included parts, cleaning cloths, cords and cases
as well as a copy of your guarantee, must be
returned with the glasses.
-
A Return
Authorization (RA) number must be obtained from
SOS Eyewear® prior to shipping, and the RA
Number written clearly on the outside of the
shipping carton
-
To obtain an RA
number, please e-mail your request, including
your order number, to: Returns@SOSeyewear.com,
or Contact our Customer Service Department at
866-467-3111
-
Hi-Def Optics,
LLC is not responsible for Returns or Guarantee
requests for products purchased by third parties
or distributors
-
Mail Returns
To: Hi-Def Optics LLC, 1030 A Cindy Lane
Carpinteria, CA 93013. Returns without a Return
Authorization Number will be refused
-
The customer is
responsible for all return shipping charges. In
the case of International shipments , all duties
and taxes must be paid on the shipment. We
recommend you ask your shipper for Insurance and
a Tracking number, as Hi-Def Optics, LLC can not
be responsible for the returned item until it
arrives at our warehouse.
►All
Other
Non-SOS Brands -
We guarantee satisfaction upon receipt of all brands. If you are not satisfied, you will have
7 days to report to us and request a return
authorization number and address for return. Upon
our receipt of your authorized return we will credit
your PayPal payment. Sunglasses must be received in
original unbroken condition. Note: If your
sunglasses were received broken, you will need to
notify us immediately so that a claim can be started
with the shipping carrier.
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